Terms & Conditions

Distance Contract

Valid from: 18.10.2026 

Last updated: 18.10.2026 

Edition: V1

This distance contract (hereinafter – the Contract) is concluded between the owner of the online shopping site www.miega.eu, SIA Miega, unified registration No. 40203752605, legal address: Rīga, LV-1016, Dolomīta iela 2 – 59, (hereinafter – the Seller), and a buyer who is at least 18 years old, who places an order and makes a purchase on the www.miega.eu online shopping site (hereinafter – the Buyer). The Distance Contract applies to all orders and purchases made on the www.miega.eu online shopping site (hereinafter – the Miega site). 

General Provisions

1. The Buyer orders, buys, and pays for, and the Seller delivers and sells sleep products, accessories, and other goods (hereinafter – the Goods) in accordance with the terms of this Contract.
2. The Buyer purchases the Goods by filling out the relevant order form on the Miega site. When placing an order, the Buyer undertakes to provide accurate information, i.e., name, surname, delivery address, and contact information. The Buyer undertakes to inform the Seller of any changes no later than 24 hours after receiving the order confirmation by writing an e-mail to info@miega.eu. The Buyer is responsible for providing correct data; otherwise, delivery of the Goods may be delayed or impossible. Ordering the Goods is considered the Buyer’s offer to the Seller to conclude this Contract for the delivery of the ordered Goods and the Buyer’s agreement to purchase the ordered Goods at the specified price.
3. By placing an order, the Buyer confirms that they have read, understood, and agree to the terms of the Contract, and undertake to comply with and fulfill them. The Buyer is not allowed to place orders if they have not read and agreed to the terms of the Contract. The Contract is prepared in accordance with the laws and regulations of the Republic of Latvia.
4. The Contract is binding on all Buyers, regardless of whether they are registered or unregistered users of the online store.

Purchase Price and Delivery

5. The prices of the Goods on the Miega site are indicated in EUR. All indicated prices include any applicable value-added tax or other taxes. The Goods are sold at the prices valid at the time of placing the order. Surcharges may be included in the total delivery price. Depending on the bank or payment method used by the Buyer, bank commissions may apply.
6. The Buyer pays for the Goods in the online store www.miega.eu with a debit or credit card (MasterCard, Visa, Maestro, Visa Electron) or by transferring to the SIA Miega account number specified in the prepayment invoice. All delivery costs are covered by the Buyer. If the Buyer chooses to pay by bank transfer, the invoice must be paid within 3 (three) business days from the moment of placing the order. If payment is not received in the Seller’s bank account within the specified period, the Seller has the right to unilaterally cancel the order and product reservation without prior notice.
7. The Seller delivers the Goods to the address specified by the Buyer in accordance with the courier tariffs. The Buyer pays the shipping costs and the Goods together, before receiving confirmation and delivery of the Goods from the Seller. The delivery price is included in the invoice. The electronic supporting document – the invoice is valid without a signature. Exact delivery methods, costs, and execution times are specified in the “Shipping Information” section of the site, and are also calculated at the time of checkout. 
8. Upon delivery of the Goods, the Buyer undertakes to sign the receipt for receiving the Goods.
9. The Buyer can place orders 24 hours a day, but the Seller processes orders on: working days from 9:00 to 17:00 (on Fridays until 15:00); processing is not performed on Saturdays and Sundays. The Seller sends the Buyer an order acceptance confirmation via email. If the Buyer does not receive a confirmation email, the order has not been accepted. Order processing begins when the money is credited to the Seller’s account.
10. The estimated delivery time is shown at checkout, in the Buyer’s account, and is sent in the purchase confirmation email.

Quality Guarantee and Liability

11. SIA Miega assumes no liability and does not guarantee that the goods will always meet the Buyer’s expectations beyond what is stated in the product description. If the Buyer is not satisfied with the quality of the goods, the Buyer can return the specific good upon receiving the order and receive a full refund for the specific good.
12. The goods viewed on the SIA Miega site may differ slightly in size, shape, and color from the received goods due to the technical characteristics of the devices used to order the goods or other reasonably foreseeable differences.
13. The main characteristics of all goods sold on the SIA Miega website are provided in the product description attached to each item.

Returns and Right of Withdrawal

14. The Buyer may exercise the right of withdrawal contained in the Consumer Rights Protection Law of the Republic of Latvia and return the Good within 14 calendar days. To avoid disputes, upon receipt of the Good, the Buyer must make sure it corresponds to the order (color, product name, and other essential parameters).
15. In the event that the Goods are assembled inaccurately, the Buyer has the right to exchange the Good within 14 days by filling out a return form. In the aforementioned case, the courier costs are covered by the Seller.
16. If the Buyer wishes to exercise the right of withdrawal, the following recommendations and conditions must be taken into account: 

16.1. The Buyer is liable for any diminished value of the Good if the Good has been used for purposes other than establishing the nature, characteristics, and functioning of the Good. When returning the Good, please ensure it is securely packaged for transportation.

16.1.1. The Buyer does not have the right to exercise the right of withdrawal if the packaging of a Good that cannot be returned for health protection or hygiene reasons (e.g., pillows, blankets, bed linen) has been unsealed after delivery. 

16.2. If the Buyer wishes to exercise the right of withdrawal, they must contact the Seller via email at info@miega.eu. The Buyer receives a withdrawal form from the Seller, which they fill out and send to the Seller at the aforementioned email. 

16.3. The Buyer is obliged to keep both the courier documents for receiving the Good and the postal/courier documents for returning the Good to the Seller. 

16.4. More detailed information on what a distance contract and the right of withdrawal are can be found by the Buyer at the following website address: www.ptac.gov.lv. 

16.5. The Seller refunds the money for the returned Good and its delivery costs within 14 calendar days after receiving the Buyer’s withdrawal and the returned Good, using the same payment method used for the original transaction. 

16.6. The Buyer bears the direct cost of returning the goods to the Seller.

16.7. Order cancellation: The Buyer has the right to cancel their order before it is prepared or handed over to the courier for delivery by writing to info@miega.eu. If the order has already been dispatched, the Buyer may exercise the right of withdrawal in accordance with these terms.  

17. The Buyer’s rights in case of a non-conforming good: 

17.1. Product defects are eliminated, and non-conforming Goods are replaced or returned based on the procedure established in these terms and taking into account the requirements of the applicable laws of the Republic of Latvia; 

17.2. A Buyer who wishes to file a complaint about defective or incomplete Goods can do so via email: info@miega.eu, returning the potentially non-conforming Good; 

17.3. When filing a complaint, the Buyer must provide the following information: 

17.3.1. Invoice and order number of the Good. If possible, the Buyer attaches the invoice so the Seller can review the Buyer’s complaint as soon as possible; 

17.3.2. Specify the defect of the Good, signs of damage, or missing part; 

17.3.3. Submit other evidence, such as a photo of the Good, a photo of the defective area (if it is mechanical damage and can be photographed), a photo of the Good’s packaging, etc. 

17.4. When submitting a complaint, the Buyer initially has the right to request that the seller or service provider remedy the good’s non-conformity with the contract provisions free of charge or exchange the good for one that ensures compliance with the contract provisions free of charge, except when this is not possible or is disproportionate (Section 28, Paragraph Two of the Consumer Rights Protection Law). 

17.5. When reviewing a complaint, a response is provided within 15 days from the date of receipt of the complaint. If, due to objective reasons, it is not possible to provide a response to the Buyer’s complaint within the specified period, the Seller immediately informs the Buyer in writing, specifying a reasonable time limit within which the response will be provided, and justifies the need for such an extension. 

17.6. Only after the Seller determines that the Good is of non-conforming quality, the Buyer’s request regarding non-conforming quality Goods can be fulfilled. The customer service center will arrange a refund using the same payment method used for the original transaction. The Seller reserves the right to request the customer to return the damaged good to the Seller’s return address.

17.7. We remind you that consumers have a statutory right to submit a claim for a product that does not conform to the terms of the contract within 24 months from the date of delivery of the product. 

Customer Service

18. The Buyer can contact SIA Miega: 

18.1. by writing to info@miega.eu; 

18.2. by calling +371 20 500 268; 

18.3. or by sending a letter to the legal address: SIA Miega, Dolomīta iela 2 – 59, Rīga, LV-1016, Latvija.

18.4. Product return address: DPD Paku Skapis Rimi Kauguri, Talsu šoseja 29, LV-2016, JŪRMALA (Recipient’s phone: +371 20 500 268).

Final Provisions and Dispute Resolution

19. If the Seller breaches the Contract, the Seller is only liable for the Buyer’s direct damages resulting directly from the breach.
20. The Seller has the right to fully amend the Contract or partially suspend the operation of the SIA Miega site. The Seller will notify of changes or the suspension of the SIA Miega site by a notice on the SIA Miega site and (or) in the form of an email to each Buyer and will request the Buyer’s confirmation of the current version of the Contract before any new purchase/order.
21. The Contract is valid until all obligations between the Seller and the Buyer are fulfilled.
22. The Contract is prepared in accordance with the laws of the country from which services are provided to the Buyer and which regulate them, and all disputes are resolved in court according to the jurisdiction where the respective Seller’s enterprise involved in the dispute is established.
23. If a court or other competent authority finds any provision of the Contract to be illegal, incorrect, or inapplicable, this ruling does not affect the validity and full applicability of the remaining provisions of the Contract according to regulatory acts.
24. The Seller reserves the right to block the Buyer’s ability to make purchases on the SIA Miega site for a limited or unlimited time if malicious activities are detected or if facts about the specific person’s previous malicious activities on the SIA Miega site are established. Malicious activities can be defined as both fraud-related activities and other activities that may interfere with the operation of the Seller or the SIA Miega site and/or cause direct or indirect losses.
25. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller and the Buyer cannot resolve the dispute through negotiations, then the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission located at Brīvības iela 55, Rīga, Latvia, LV-1010, which resolves consumer disputes (more information on dispute resolution is available at www.ptac.gov.lv) or go to court. In addition to the above, the Buyer may use the electronic Online Dispute Resolution (ODR) platform to resolve disputes regarding goods or services purchased on the website. More information: https://ec.europa.eu/consumers/odr/.

Personal Data Processing

26. The Buyer’s personal data will be used to identify the Buyer and receive orders, fulfill and deliver orders, prepare accounting documents, including invoices, refund overpaid amounts, and refund amounts for returned goods, to administer financial and other obligations arising from this Contract and other cooperation documents related to the parties’ cooperation, as well as for the use of services offered on the SIA Miega site. For more detailed information on personal data processing, see the Privacy Policy: www.miega.eu/privacy-policy.